Privacy Policy

Introduction

digitalzenorium Ltd ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website digitalzenorium.top and use our real-time construction site monitoring services.

As a Cyprus-based company serving clients across the European Union, we comply with the General Data Protection Regulation (GDPR) and all applicable data protection laws. We are the data controller for the personal information we process about you.

Data Collection

The data we collect depends on how you interact with our services. We collect information in the following ways:

Information You Provide Directly

• Contact information including name, email address, phone number, and company details when you submit enquiries
• Communication preferences and feedback when you contact our support team
• Account information if you register for our monitoring services
• Project details and site information when you engage our monitoring services

Information Collected Automatically

• Website usage data including pages visited, time spent on site, and navigation patterns
• Technical information such as IP address, browser type, device information, and operating system
• Cookies and similar tracking technologies as described in our Cookie Policy

How We Use Your Information

We process your personal data for legitimate business purposes and only when we have a legal basis to do so. How we use your information includes:

• Providing and maintaining our construction monitoring services
• Responding to your enquiries and providing customer support
• Processing service requests and managing client relationships
• Improving our website functionality and user experience
• Sending important service updates and technical notifications
• Conducting business analytics to enhance our service offerings
• Complying with legal obligations and regulatory requirements
• Protecting our rights and preventing fraud or misuse of our services

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to control them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business and serving our clients
• When required by law, regulation, or legal process
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transfer, merger, or acquisition
• With your explicit consent for specific purposes

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

Your Rights

Under the GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests or direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within one month of receipt.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• The duration of our business relationship with you
• Legal and regulatory requirements
• The need to resolve disputes or enforce our agreements
• Legitimate business interests and operational needs

When personal data is no longer needed, we will securely delete or anonymise it in accordance with our data retention policies.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection and security
• Incident response procedures for data breaches

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

International Data Transfers

As a Cyprus-based company operating within the European Union, we primarily process personal data within the EU/EEA. If we transfer personal data outside the EU/EEA, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions recognising equivalent data protection standards
• Other legally recognised transfer mechanisms under the GDPR

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

You also have the right to lodge a complaint with the Cyprus Data Protection Commissioner or your local supervisory authority if you believe we have not handled your personal data in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes through our website or direct communication
• Provide you with the opportunity to review the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we must comply with a legal or regulatory requirement
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your fundamental rights and freedoms